Complimentary Shipping

Q:  Is it safe to use my credit card on LuxeYard.com?

A:   Absolutely.  We value our customers and understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Q:  Is it safe to use my debit card online?

A:   Absolutely.  Please be aware that if you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

Q:  Why would my order to be delayed?

A:   If the billing address you provided does not match the information your bank has on file, this may delay your shipment.  Please verify that your billing address is correct, especially if your billing and shipping address are different.

Q:  When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A:   Please double check the credit card number and expiration date on your card. Please be aware that LuxeYard.com accepts Visa, MasterCard, Discover, American Express for credit card payment.

Q:  How can I get assistance if I need it?

A:   We have a team of Customer Care Professionals available to serve you with your purchases.  Please contact our Customer Care Center vie email at membercare@LuxeYard.com or by phone at 1-800-341-6680.

Q:  What are cookies? Do I need to enable cookies on my browser?

A:   A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

Q:  How do I know it is safe to shop with you?

A:   LuxeYard.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.